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DOMINION NATIONAL IS A LEADING INSURER AND ADMINISTRATOR OF DENTAL AND VISION BENEFITS. We seek a better way to serve you, so you can focus on what makes you extraordinary and fulfilled.

What are your hours of operation?

Dominion's office hours are 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. Member Services Specialists are available from 7:30 a.m. to 6:00 p.m. (EST), Monday through Friday. After business hours, members have access to certain functions via our Interactive Voice Response (IVR) system and may leave a message.

To reach a live representative after 6:00 p.m., Monday through Friday, you may contact UPMC’s Member Services Department at 855.489.3494.


What happens if a member has an emergency?

If a Plan 703x-tk member is temporarily more than 50 miles away from home and requires emergency treatment for the care of an injury, toothache or accident, they do not have to call their participating dentist. They may seek treatment from any dentist. Dominion will reimburse the member up to $100 (unlimited in the state of PA) for palliative treatment after submitting copies of their receipt to Dominion. Any member copayments that apply under the member’s Plan will be deducted from the amount of the claim.

Can each family member select a different participating dental office?

Yes, Plan 703x-tk subscribers and their dependents may receive care from different participating dental offices. You may select different dental facilities for various members within a household online or by calling a Member Services Specialist at 855.337.8762.

Note that Choice PPO Plan subscribers do not need to choose a dental office and may receive their dental care from any licensed dentist. However, for maximum benefits at the lowest cost, members should visit a participating Dominion dentist.

Are additional dentists being recruited?

One of our primary goals is to provide the best possible access to participating dentists for our members. We have designated staff whose sole responsibility is to develop our dentist networks, and new dentists are continually being added. Our website and Member Services Department are the best source of information on network additions.

To request that your dentist be contacted about joining our networks, please click here.

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