We are responsive, fast, accurate and convenient.1 In our most recent Member Satisfaction Survey, 97% of the respondents were satisfied with Dominion as its dental plan.2 Less than 0.01% of our customer calls are related to service issues. Average response time to website inquiries within 1 business day. ID cards and member packets are mailed within 4 days of enrollment. Access to over 30,000 dentist listings in our region and over 300,000 nationally. 98.0% of all claims were processed in fewer than 30 days. Secure online access for groups, members and dentists minimizes phone calls. Access to over 60,000 vision provider listings nationally. 1 Dominion National Internal Performance Report, 2017. 2 Dominion National Member Satisfaction Survey, November 2017.