DOMINION NATIONAL IS A LEADING INSURER AND ADMINISTRATOR OF DENTAL AND VISION BENEFITS. We seek a better way to serve you, so you can focus on what makes you extraordinary and fulfilled.

Title: Member Services Specialist
Work Location: Dominion National, Arlington, VA
Department: Member Services
Direct Supervisor: Director of Member Services
Position Status: Full-Time

Dominion National, a leading provider of dental and vision benefits in the Mid-Atlantic area, has an exciting opportunity for an experienced Member Services Specialist.


The selected individual will join an outstanding team of dedicated Member Service Specialists who provide premier customer service. Ideal candidate must be dependable, have the ability to multi-task, have strong communication skills, excellent interpersonal skills and have the desire to work as a self-motivated team player in a dynamic and challenging work environment.

Essential Job Functions (include but are not limited to):

  • Provides uniform interpretation of benefits to dentists, members and employer groups.
  • Explains and clarifyies dental plans policies and procedures.
  • Actively attempts to resolve patients concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documents the information on the DataDental system.
  • Retrieves packages and forwards written correspondence (to include brochures provider lists and other printed materials) to enrollees when appropriate.
  • Investigates verbal complaints concerning billing, claims or services rendered. Forwards escalating complaints of service failures to designated departments for investigation.
  • Meeting established ACD system call statistics goals.
  • Provides support to the Director/Manager of Member Services with various projects.
  • Maintains current knowledge of Member Services policies and procedures.
  • Performs other work-related duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty. The qualifications listed below are representative of the candidate’s education, knowledge, skill and/or ability required to perform this job.

  • High school diploma or equivalent.
  • 2 to 4 years telephone customer services – (required).
  • Call center background – (preferred).
  • Excellent written and oral communication skills.
  • Intermediate computer skills necessary.
  • Must have the ability to document and resolve issues while conversing on the telephone.
  • Ability to apply active listening skills and problem solving techniques to evaluate proper course of resolution.
  • Background in the dental environment such as dental offices and dental insurance companies is a plus.

For the ideal candidate we offer a competitive salary and excellent benefits including medical, dental, disability, 401(k) company match, paid parking or metro stipend, paid holidays, and paid time off. For immediate consideration, please forward a cover letter including salary requirements (required) and resume to or fax to 703.518.8849 with subject line: Member Services Specialist.