Title: Member Services Specialist
Work Location: Dominion National, Arlington, VA
Department: Member Services
Direct Supervisor: Director of Member Services
Position Status: Full-Time
Dominion National, a leading provider of dental and vision benefits in the Mid-Atlantic area, has an exciting opportunity for an experienced Member Services Specialist.
The selected individual will join an outstanding team of dedicated Member Service Specialists who provide premier customer service. Ideal candidate must be dependable, have the ability to multi-task, have strong communication skills, excellent interpersonal skills and have the desire to work as a self-motivated team player in a dynamic and challenging work environment. Work involves providing uniform interpretation of benefits to dentists, members and employer groups, actively attempts to resolve patients concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documents the information on the DataDental system, as well as retrieve packages and forwards written correspondence (to include brochures provider lists and other printed materials) to enrollees when appropriate. Performs other duties as required.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Member Service Specialist will, at a minimum, possess the following credentials:
For the ideal candidate we offer a competitive salary and excellent benefits including medical, dental, disability, 401(k) company match, paid parking or metro stipend, paid holidays, and paid time off. For immediate consideration, please forward a cover letter including salary requirements (required) and resume to hr@DominionNational.com with subject line: Member Services Specialist.
Dominion National is an equal opportunity employer. Applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color religion, national origin, disability, protected Veteran’s status, age or any other characteristic protected by law.