Arlington, Va. – Dominion National, a leading dental and vision insurer and administrator, has been recognized with a “Trailblazer of the Year” award by NICE, a worldwide leader in AI-powered self-service and agent-assisted customer experience software.

The award was announced in June at NICE’s Customer Experience (CX) Excellence Awards at Interactions 2023, the industry’s largest CX event. The recognition spotlights Dominion’s commitment to providing exceptional customer service and continuously enhancing the member experience.

“We are thrilled to be honored with the Trailblazer of the Year award,” said Dominion National President Mike Davis. “Delivering a first-rate customer service experience is a top priority at Dominion, and our goal is to continue finding innovative ways and technology to ensure our members get answers and solutions when they need them.”

“This recognition validates our team's passion and dedication to providing more convenient and efficient support to our valued members,” Davis added.

The NICE excellence awards are given annually to organizations that offer innovative responses to consumer-driven CX needs. Dominion stood out among numerous nominees for its use of cutting-edge customer service solutions and the most effective use of AI for self-service.

About Dominion National

Dominion National, incorporated in 1996, provides and administers dental and vision benefits to leading health plans, employer groups, municipalities, associations and individuals. For more information, please visit DominionNational.com or follow Dominion National on Facebook, LinkedIn or Twitter.