DOMINION NATIONAL COVID-19 UPDATE
Updated June 16, 2020
Dominion National Announces Additional Benefits for Members, Dentists to Help During COVID-19
Due to COVID-19, members may not have recently had access to dental care and, as a result, dentists have experienced lower patient volumes and increased costs for enhanced infectious disease control. Dominion is offering the following benefit enhancements and support to dentists to incentivize members’ return to dental offices in 2020:
As an incentive to encourage members to get back to the dentist, Dominion is offering all commercial group PPO and ePPO dental clients who receive one in-network cleaning between June 15, 2020 and December 31, 2020 a $20 cash reward. This is an enhancement to the company’s innovative Prevention Rewards program that has been tested and well received by several large group clients and was recently added to Dominion’s small group dental products.
Increased Annual Maximum
To help offset the time period in which members may not have been able to visit the dentist, Dominion is automatically increasing annual maximums for in-network services by 25% for all Dominion commercial group PPO and ePPO fully insured members for the remainder of 2020.
Teledentistry Coverage Extension
Dominion will allow benefits for in-network teledentistry consultations through the end of the year for limited and problem-focused evaluation and re-evaluation (CDT codes: D0140, D0170 and D0171). Any teledentistry services provided after June 15th will count toward any applicable benefit frequency limitations.
Personal Protective Equipment (PPE) Payment for Dentists
Dominion will provide payments to its participating dentists of $5 per in-network PPO, ePPO or Preventive covered plan visit to help with the costs of PPE, which includes N95 masks, gowns and other protective equipment designed to help with infectious disease control due to COVID-19. PPE payments will begin for services starting June 15, 2020 and may extend through the end of the year. Prevention Reward payments and PPE payments are subject to change based on state mandates and experience. Dominion in-network dentists will not charge members additionally for PPE.
“We are pleased to offer additional coverage and solutions that will allow our customers to maximize their dental benefit dollars in 2020 despite COVID-19,” said President Mike Davis. “We also understand the unprecedented challenges faced by our dentists and want to help support them during this time while providing members access to the dental office either in person or through teledentistry when appropriate. Between the benefit enhancements and support to our dental community we are pleased to play a role in ensuring the satisfaction and well-being of our customers.”
Dominion will be distributing communications to its clients announcing the applicable enhancements.
Updated June 11, 2020
Resources to help you prepare for your next dental visit
Dominion National emphasizes the importance of regular, preventive dental care to help prevent future costly treatment while helping our customers maintain healthy smiles. While we understand that customers may be apprehensive about returning to the dentist during COVID-19, we are providing important information to help assist you in your anticipated return to the dental office.
Here is what to expect from your dentist based on recommendations provided by both the Centers for Disease Control and Prevention (CDC) and the American Dental Association (ADA).
Request that dental staff call patients prior to the scheduled appointment to ask questions about their current health status.
Advise patients to wear a face covering when entering the dental practice.
Limit the number of people who accompany a patient to the appointment. If possible, the patient should make the visit alone.
Assess all patients upon arrival; temperature checks may be completed.
Remove items in office waiting rooms such as toys or reading material to limit potential transmission through high-touch surfaces.
Encourage social distancing at practices by minimizing the number of patients in the waiting room by spacing appointments thoughtfully and perhaps by asking patients to wait in their car until the dental staff is ready to treat the patient.
Advise dental staff members to wear additional personal protective equipment (PPE) as appropriate, such as surgical masks or N95 masks, full-face shields or goggles with side shields to ensure an environment that is as safe and healthy as possible for patients and the dental team.
Place hand sanitizer generously around the office for use and ensure surfaces are cleaned regularly.