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DOMINION NATIONAL IS A LEADING INSURER AND ADMINISTRATOR OF DENTAL AND VISION BENEFITS. We seek a better way to serve you, so you can focus on what makes you extraordinary and fulfilled.

COVID-19 UPDATE


Updated June 4, 2020


Important Information for New Jersey Small Employers

Dominion National (“Dominion”) is working diligently to provide best-in-class dental solutions and service during the COVID-19 pandemic. In response to Bulletin 20-12 from the New Jersey Department of Banking and Insurance, Dominion is offering an emergency 60-day grace period (“grace period”) to all of its small employers in New Jersey.

Please note that the grace period is only available to policyholders who were in good standing with Dominion on March 1, 2020 and have already paid the initial premium to secure coverage.


Entering the Emergency 60-Day Grace Period
The grace period begins on your April or May due date, as outlined below, and will continue for 60 calendar days from that date. 


If you did not pay your April premium, Dominion automatically placed you into the grace period. The grace period will continue for 60 calendar days after your April due date.  


If you paid your April premium but do not pay your May premium, Dominion will automatically place you into the grace period. The grace period will continue for 60 calendar days after your May due date.


During the Emergency 60-Day Grace Period
During these 60 days, your coverage will not be terminated for nonpayment. Claims will be paid and will not be pended.


Additionally, Dominion will not report late payments to credit reporting agencies for policyholders taking advantage of COVID-19-related relief.


After the Emergency 60-Day Grace Period
If you do not make premium payments during the emergency 60-day grace period, you may amortize the unpaid amount across the remaining months of the policy year. If fewer than six months remain in the policy year, you may amortize the unpaid amount into six monthly installments. 


The emergency 60-day grace period does not forgive your obligation to pay any premiums which become due during the grace period.


Contact Us
Please contact your Account Manager or broker if you have any questions or concerns. We wish everyone good health and safety as we collectively persevere through the COVID-19 pandemic.

 


Updated March 24, 2020


Teledentistry Coverage
In response to COVID-19 and several states restricting dental visits to emergency treatment, Dominion will allow benefits for teledentistry consultation for limited and problem-focused evaluation and re-evaluation (CDT codes: D0140, D0170 and D0171). Dominion will also allow benefits for a physician consultation (D9311) via teledentistry.

Please note these services should be accompanied with a teledentistry code (D9995 or D9996) on the claim. These codes are required to identify the evaluation as a virtual evaluation and are not paid as an additional benefit.

Frequency limits will be waived and these evaluations will not count towards members’ annual frequency limitations until further notice. This will be reviewed periodically and updated as needed.

We continue to wish everyone and their family good health and safety as we collectively persevere through the coronavirus pandemic.
 


We want to be clear with you about the steps we are taking to prepare and react to COVID-19 (coronavirus). Dominion National is following CDC guidelines and taking proactive measures to prevent the spread of coronavirus and ensure the continuity of our business operations.

Comprehensive Response to COVID-19 (Coronavirus)
Dominion has a comprehensive Business Continuity Plan and Disaster Recovery Plan in effect to help ensure continuity of operations and services in the event of a major disruption, including COVID-19. As a result, when Dominion closed its offices to minimize the risk of exposure and infection, Dominion deployed these plans to provide uninterrupted critical services, such as the processing of claims and handling of customer and provider service calls. Dominion’s staff is currently working remotely.

Ongoing Monitoring
Dominion has instituted safety measures in our facilities and continues to educate our employees about preventive strategies. At the same time, Dominion is engaged in the ongoing monitoring of the CDC reports and disease threat and will take other actions as necessary. Dominion will stay in close communications with government agencies and the medical community to ensure our responses are timely and effective and business operations continue uninterrupted.

Continuity and Perseverance
Dominion strongly values its commitment to providing best-in-class dental solutions and service. We are working diligently with all of our partners and clients to ensure clear communication and swift responsiveness during this evolving situation.

We wish everyone and their family good health and safety as we collectively persevere through the coronavirus pandemic.